Shipping & Returns

Shipping

Thank you for shopping with KAVA & CO. Here is how we ship your order and what to expect after you buy.

Order processing

Orders are processed as soon as possible. You will receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Delivery times and shipping costs

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather or other events outside our control. Shipping charges are calculated at checkout based on your destination, order weight and selected shipping method. Free standard shipping may be available on selected orders, as shown at checkout.

Where we ship

We currently ship to India.

Order tracking

Once your order ships, we will email you a tracking number and link, if applicable. Tracking information may take some time to update.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help you work with the carrier.

Changes and cancellations

You can request cancellation or removal of items from your order within 15 minutes after the order is placed. After that, contact us as soon as possible. We may be able to make changes before your order ships, but once it is in transit we cannot modify it.

Returns and refunds

You may request a return within 14 days after your item is delivered. Return shipping is free, and we will provide a return label.

Contact us before returning an item. Items sent back without first requesting a return will not be accepted.
Where returns are accepted, items must be returned in the condition they were received: unworn or unused, with tags, and in their original packaging.
If your return is approved, we will send you instructions on how and where to send your package.
Some items may not be eligible for return, as stated on the product listing at the time of purchase.

Damaged or wrong items

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

This does not limit any rights you may have under applicable consumer protection laws.